I am pleased to say my experience at Sailor’s Wharf Yacht Yard was exactly what I hoped it would be; from the haul out to the splash; in one word Pleasurable.
The entire team at Sailor’s Wharf was friendly, professional and willing to help; discussing any and all of my concerns.
The lift was ready with the straps in the water; the rubber on the straps gave me piece of mind that the new paint on my 42 Bertram hull would be protected, it was.
The Travelift a remote controlled machine was operated safely and efficiently by Steve who made the entire operation seem effortless.
The attention to detail was apparent as the boat was blocked, pressure washed and inspected. I was beginning to experience the difference between a boat yard and a Yacht Yard.
I was impressed when Eric the manager informed me that it was part of the bottom job to remove the strainers and thoroughly clean the thru hulls; all part of the bottom job including the shaft zincs.
The sandblasting of the metal, thru hulls and trim tabs was professionally done, not missing any areas.
I was pleased with the bottom job and metal prep; Jeff is truly a professional and very friendly and informative. Jeff knew exactly what to do and when to do it. There were no missteps. Attention to detail.
Matt in parts e mailed me with costs and availability for items I had asked about. Very efficient.
Allen took care in removing a vent and replacing it with a new one and a backing plate plus removing and replacing the windshield wipers that were probably original and welded to the studs; I tried, Allen got it done!!
Eric the yard manager was on top of it all; giving direction to his team and the team executing his directions with no interruption.
The marching orders come from the top, owner Jopie Helsen. Jopie is boat builder and yacht designer with over 40 years experience serving the Tampa Bay area.
The billing was done by Julie who e-mailed my bill for inspection before billing. Julie made paying this bill painless.
It was really a pleasure to do business with Jopie and his crew of “Pros” at Sailors Wharf Yacht yard, the difference is in the details. I have been in the marine industry for many years and I don’t take the time to write testimonial but in this case it was a pleasure!
Steve Ravenel General Manager, Largo Intercoastal Marina
As you know, we recently brought our catamaran, Hakuna Matata, to your yard for a bottom job. We made the arrangements directly with your manager, Erik Hausch. He emailed us the service contract prior to our arrival. We also discussed the possibility of touching up some paint on the sides and requested an estimate. Upon inspecting the hull, Erik discovered that the grounding plates had been previously painted over suggesting they be sanded. We agreed.
When the work was completed and Hakuna Matata reintroduced to the water, Erik discovered a leak in the starboard side at the grounding plate. He called us, emailed pictures, and even took a movie of the damage. He supervised the removal of said grounding plate and discovered some inadequate fiberglass work that was previously done in that area. We asked that he check the other side also. Repair was completed.
We feel that because of Erik’s diligence, a potential future disaster or sinking has been avoided. We are pleased with the paint, repairs and all the work done at Sailors’ Wharf and will not hesitate to keep our future business with you. We are members of the Dolphin Cruising Club, as well as the active captain website and will certainly recommend Sailors’ wharf for any and all boat maintenance.
Pete & Eileen Colón
In my 40 years of sailboat ownership, ranging from the Mediterranean, Hawaii, the Great Lakes, and finally Florida; I have never experienced the fine work, services, and cheerful willingness to assist on any task, that are provided by Sailor’s Wharf. I have 100% confidence in Erik, and his great crew, to tackle any job on my Shannon 53, as well as properly lay her up and prepare her for a new season. Great facility, great location, and most importantly, great people.
As full time cruisers aboard our trawler for the past six years, we’ve had the opportunity – and usually the misfortune – to utilize a number of boat yards and individuals up and down the entire East Coast of the USA, through Canada and throughout the Caribbean, who held themselves out to be qualified repairmen. As our frustration grew and bank account dwindled by having to have many of the repairs re-done elsewhere, we became bitter and jaded, losing all faith that any qualified, professional people and boatyards existed.
Over the past months since our return to the USA, we’ve had several boat projects successfully competed by Sailor’s Wharf in St. Petersburg, FL. However, I believe the true measure of any business or professional is how one performs under adverse circumstances.
Sailor’s Wharf hauled FINALLY FUN a few months ago, painting our hull and running gear. We were very pleased with the work, but after a couple of months, we experienced heavy growth on the running gear. Sailor’s Wharf responded promptly to our concerns, quickly agreeing there was something ‘off’. After a thorough review by the paint manufacturer and the staff – with no determination nor resolution made as to why/what was causing this problem, Sailor’s Wharf stepped up to the plate. With no hesitation nor any expense on our part, Sailor’s Wharf hauled Finally Fun and redid the job. No grumping, no griping, no trial negotiation to split the costs – nothing but smiles and a genuine concern to ‘make it right’.
I cannot recommend Sailor’s Wharf highly enough. It is so rare to find qualified individuals and businesses who perform their work in a timely manner, at a fair price AND who truly stand behind their work.
Sharon Larrison Stepniewski and Andy Stepniewski
Aboard FINALLY FUN
DeFever 50 CMY
“The experience in your yard has been remarkably pleasant Erik and companies do a great job